Privacy Policy

We collect account and profile details such as your display name, email address, phone or WhatsApp number, profile image, role, location area, and verification information that you choose to provide.

We collect content and records created through GAMJA, including posts, comments, messages, reports, moderation records, uploaded media, lost-and-found locations, and sightings.

We may collect technical information such as device, session, security, error, and page interaction signals needed to operate, protect, and improve the service.

We use information to create and protect accounts, publish and manage rescue content, provide messaging and notifications, review verification requests, investigate reports, prevent misuse, respond to support requests, and maintain platform reliability.

We limit access to exact locations, ownership evidence, private messages, and report details to the people and administrators who need that information for the relevant workflow.

Public pages may show your display name, profile image, role, verification status, broad location, and the rescue or community content you publish.

WhatsApp visibility is optional and off by default. Public profile visibility and individual lost-and-found post visibility are separate choices, and you may hide WhatsApp across both surfaces from your account settings.

You may explicitly choose to publish contact details in the lost-and-found share message or enable public WhatsApp contact. Do not publish exact home locations, ownership evidence, or full microchip numbers in public text or images.

Microchip fields accept only the last one to four digits, not the full number. These digits are public on LOST posts only; FOUND digits are restricted to the author and GAMJA administrators, and adoption, fostering, and rehoming posts do not show them publicly.

We share information only when needed to operate GAMJA, comply with law, protect users or animals, or use infrastructure and communication providers that process information on our behalf.

Full microchip numbers must not be made public. For public-interest purposes, an operator may provide a full number to law enforcement, a veterinarian, or an animal protection organisation only after verifying the requester, purpose, and basis for disclosure. GAMJA does not store full numbers in its microchip fields or offer institutions automatic access; any such request is handled manually with the person or organisation holding the number.

We do not sell personal information. Information that you choose to publish may be viewed, copied, indexed, or shared by other people outside GAMJA.

For authentication and account verification, GAMJA uses the mobile or WhatsApp number provided by a user to send messages requested by that user. Public contact visibility is a separate, optional choice described above. Message frequency varies based on user-initiated verification requests. Message and data rates may apply.

We do not share, sell, rent, or otherwise provide mobile phone numbers or messaging opt-in data or consent to third parties or affiliates for marketing or promotional purposes. We may share this information with communication service providers only as necessary to deliver messages requested by the user.

We retain account and content information while it is needed to provide the service, support user choices, meet legal obligations, resolve disputes, and protect platform and animal safety.

Safety reports and enforcement records are retained for one year after the report is closed or the final action is taken, then deleted or de-identified. Records needed for an active investigation, dispute, or legal obligation may be retained for the additional period required for that purpose.

Temporary unauthenticated lost-and-found drafts expire after 30 days. When information is no longer needed, we delete it or remove identifiers so it can no longer reasonably be linked to a person.

You may update eligible profile and contact settings, change public contact preferences, withdraw optional visibility choices, and request access, correction, or deletion through GAMJA support channels.

We may verify account ownership before completing a privacy-sensitive request. Some safety or legal records may be retained after account deletion only for the limited purpose and period described above.

We may update this policy when the service, providers, or legal requirements change. The current version and update date will be published on this page.